Operations overview
Internal workspace • design preview
Preview only. All examples below are fictional. No customer data is loaded, no refunds are issued, and no changes are saved. Secure sign-in and Supabase integration will be added before staff use.
Pending refund approvals
2
Cancellation follow-ups due
3
Open follow-ups
6
EOD reports submitted
1 / 2
Needs attention
| Refund approval · #DEMO-101 | Pending |
| Cancellation · #DEMO-202 | Due |
| Hanna's EOD submission | Awaiting |
Agent EOD status
| Agent | Shift report |
|---|---|
| Gwen | Submitted |
| Hanna | Awaiting |
Pending approvals
2
Completed refunds
4
Refunded amount
$120
Disputifier fees
$8
Refund percentage calculator
Approval is required for refunds strictly above 50%. Approvers: you or Abdel. Agents process approved refunds separately in Shopify.
Refund requests · sample
| Order | Agent | Refund | Percent | Status |
|---|---|---|---|---|
| #DEMO-101 | Gwen | $48 | 60% | Awaiting approval |
| #DEMO-102 | Hanna | $15 | 25% | Completed |
Waiting 24 hours
4
Due for review
3
Manually cancelled
8
Cancelled by customer
5
Assigned cancellation queue · sample
| Order | Noted by | Instructions sent | Deadline | Status |
|---|---|---|---|---|
| #DEMO-202 | Gwen | Nov 8, 10:00 AM | Nov 9, 10:00 AM | Due |
| #DEMO-203 | Hanna | Nov 9, 11:00 PM | Nov 10, 11:00 PM | Waiting |
At 24 hours the assigned agent receives an in-app reminder and the task becomes Due. The app will not automatically cancel subscriptions.
End-of-day report · proposed submission
Auto-calculated fields will include completed refunds, cancellations and follow-up counts once connected.
Submission history · sample
| Agent | Shift date | Status |
|---|---|---|
| Gwen | Nov 9 | Submitted |
| Hanna | Nov 9 | Not submitted |
Follow-up queue · sample
| Case | Assigned to | Priority | Status |
|---|---|---|---|
| #DEMO-301 · Carrier escalation | Gwen | Urgent | Pending |
| #DEMO-302 · Reship confirmation | Hanna | Important | In progress |